Gourmet Dog Treats baked fresh with Amish Country Ingredients

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Do you have a question not covered below? If so, please feel free to email us with your question at contactus@pupdogbakery.com.

How long will your dog treats last and how should I keep them?  You do not need to refrigerate any of our treats, although you may freeze them to enjoy later. Store in a paper bag in the cupboard or open air on the counter. DO NOT store in airtight containers, plastic bags or the refrigerator; do not allow them to draw moisture, as they may not keep as long. Our uncoated/ undecorated biscuits will keep for up to a year provided they are kept dry.

Are your ingredients safe for my dog? Yes. All of our ingredients are human food-grade ingredients, but with some important considerations for our dogs to be sure we have completely canine-safe products.

Do you use preservatives, or artificial flavors? No, we don't. We add no preservatives, we add no sugar, we add no salt and we add no artificial flavorings of any kind. Our ingredients are human food-grade products procured from local Amish farms and stores for an entirely unique and wholesome gourmet dog treat or biscuit. For details on our ingredients, please visit our ingredients page. For the ingredients specific to each dog treat, click on the details link associated with that treat for a full list of ingredients we use to bake that particular dog treat.

How long will it take to receive my order? After you place your order, it will ship out in 3.4 business days Monday through Friday. During Holidays, it may take 5-7 days before your order is shipped out. Please be sure to add carrier shipping time to our bakery time. See our shipping  page for more info on order processing and shipping times.

How many dogs will the birthday cakes serve? Our birthday cakes are 4 inches in diameter and 3.5 inches tall. This will allow, roughly, for one piece for up to 8 dogs, or 2 pieces for 4 dogs. It depends, mainly, on the size of the dogs and on how much of the dog treat cake you would like each dog to have.

May I personalize any of the dog treats with my dog's name or some other way? Yes, the treat that is available to personalize is our popular Big Bone. You may select a specific message available from a drop-down menu for us to "drizzle" on the bone, such as "I Love You", "Welcome Home" and "Happy B-day", or you may enter your dog's name or other message (up to 12 characters and spaces) in the comments box at the time you checkout.

How can I be sure my birthday/occasion cake will arrive in time for my dog's event? (i.e. birthday, obedience school graduation, etc.) As a rule of thumb, you should allow for arrival a few days before the date of the event. If you absolutely, positively must have an order rushed, please leave us a voicemail at 217-460-0525 and we'll give you verbal instructions on how to rush your order. While we normally pay all shipping costs, there is an additional fee for rush orders and we can help you decide if that's best when you phone us.

Can I send my order as a gift and include a greeting? Yes. Whether you are ordering dog treats, people gifts or dog gifts, simply indicate the shipping address and include your greeting in the comments box at the time of checkout. Your greeting card will be included FREE of charge with the gift you are sending.

May I make special requests not offered on this website? Yes. Simply include your instructions and special requests in the comments box along with your phone number in case we have questions. At PupDog Bakery, we understand that every creative idea, or gift a customer may want, such as different treat combinations, special gift messages, adding dog treats to a people gift, and so on - its' not possible for us to think of every creative combination you can come up with, so we want our customers to know we are completely open to meeting your specific requests.

What if I am not happy with my order? First off, we'd be broken-hearted to know if you were not happy with our products or service, but we understand problems sometimes do occur, either in shipping, with delays, or in communications. If you are unhappy for any reason, please contact us right away either by email or phone. Email us at the address shown at the top of this page, or leave us a voicemail at 217-460-0525 and we'll discuss how we can fix your unhappiness. Your satisfaction is guaranteed!

Thank you for your interest in our gourmet dog treats and biscuits. We believe you and your four-legged loved ones will find PupDog Bakery a favorite place to visit and shop.

Rick, Carol and Joey Hackler

Learn about all of our dog-friendly ingredients...  Click
 

Favorites

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Specials

60-pc pack
 
 

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