| Do you have a
question not covered below? If so, please feel free
to email us with your question at
contactus@pupdogbakery.com.
How long will your dog
treats last and how should I keep them? You do not need to refrigerate any of our
treats, although you may freeze them to enjoy later.
Store in a paper bag in the cupboard or open air on the
counter. DO NOT store in airtight containers, plastic
bags or the refrigerator; do not allow them to draw
moisture, as they may not keep as long. Our uncoated/
undecorated biscuits will keep for up to a year provided
they are kept dry.
Are your ingredients
safe for my dog? Yes. All of our ingredients are human
food-grade ingredients, but with some important
considerations for our dogs to be sure we have
completely canine-safe products.
Do you use
preservatives, or artificial flavors? No, we don't.
We add no preservatives, we add no sugar, we add no salt
and we add no artificial flavorings of any kind. Our
ingredients are human food-grade products procured from local Amish farms and
stores for an entirely unique and wholesome gourmet dog
treat or biscuit. For details on our ingredients, please
visit our
ingredients page. For the ingredients specific to
each dog treat, click on the details link associated
with that treat for a full list of ingredients we use to
bake that particular dog treat.
How long will it take
to receive my order? After you place your order, it
will ship out in 3.4 business days Monday through Friday.
During Holidays, it may take 5-7 days before your order
is shipped out. Please be sure to add carrier shipping
time to our bakery time. See our
shipping
page for more info on order processing and shipping
times.
How many dogs will the
birthday cakes serve? Our birthday cakes are 4
inches in diameter and 3.5 inches tall. This will allow,
roughly, for one piece for up to 8 dogs, or 2 pieces for
4 dogs. It depends, mainly, on the size of the dogs and on how much
of the dog treat cake you would like each dog
to have.
May I personalize any
of the dog treats with my dog's name or some other way?
Yes, the treat that is available to personalize is our
popular
Big Bone. You may select a specific message
available from a drop-down menu for us to "drizzle" on
the bone, such as "I Love You", "Welcome Home" and
"Happy B-day", or you may enter your dog's name or other
message (up to 12 characters and spaces) in the comments
box at the time you checkout.
How can I be sure my
birthday/occasion cake will arrive in time for my dog's
event? (i.e. birthday, obedience school graduation,
etc.) As a rule of thumb, you should allow for arrival a
few days before the date of the event. If you
absolutely, positively must have an order rushed,
please leave us a voicemail at 217-460-0525 and
we'll give you verbal instructions on how to rush your
order. While we normally pay all shipping costs, there
is an additional fee for rush orders and we can help you
decide if that's best when you phone us.
Can
I send my order as a gift and include a greeting? Yes. Whether you are
ordering dog treats, people gifts or dog gifts,
simply indicate the shipping address and include your
greeting in the comments box at the time of checkout.
Your greeting card will be included FREE of charge with the
gift you are sending.
May I make special
requests not offered on this website? Yes.
Simply include your instructions and special requests in
the comments box along with your phone number in case we
have questions. At PupDog Bakery, we understand that
every creative idea, or gift a customer may want, such
as different treat combinations, special gift messages,
adding dog treats to a people gift, and so on - its' not
possible for us to think of every creative combination
you can come up with, so we want our customers to know
we are completely open to meeting your specific
requests.
What if I am not happy
with my order? First off, we'd be broken-hearted to
know if you were not happy with our products or service,
but we understand problems sometimes do occur, either in
shipping, with delays, or in communications. If you are
unhappy for any reason, please contact us right away
either by email or phone. Email us at the address shown
at the top of this page, or leave us a voicemail at
217-460-0525 and we'll discuss how we can fix your
unhappiness. Your satisfaction is guaranteed!
Thank you for your
interest in our gourmet dog treats and biscuits. We
believe you and your four-legged loved ones will find
PupDog Bakery a favorite place to visit and shop.
Rick, Carol and Joey
Hackler |
